Your Questions, Answered
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day!
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Every piece is made with love and I genuinely want you to be happy with yours. If something isn't quite right, I’m here to help.
That said — you have 7 days from the day your order arrives to reach out. No exceptions. After that window closes, I can offer store credit.
Items need to come back unworn and in the same condition they left, tags still on. Because every piece is one-of-a-kind, we aren't able to do straight exchanges.
Return shipping costs are the customer's responsibility.
When in doubt, just message me. I’m a real people and I actually read them.
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To preserve the integrity of your piece:
Turn garment inside out
Wash on gentle cycle with cold water
Hang dry only
Because of the nature of reclaimed fabrics and handmade detailing, proper care is essential to keep your piece looking its best over time.
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All items are handcrafted and processed by hand. Please allow up to 3 weeks for preparation and shipping. A tracking number will be sent to the email used at checkout once your order ships.
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Yes — we offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs. Let’s make your dream closet a reality!